| SCOPE OF RESPONSIBILITY:
This position is responsible for performing consultative sales assistance and sales-support activities in a specified department or selling area. Associates in the Consultative Career Path (CCP) “Customer Solutions” job titles may sell across certain hardlines categories depending on their level of advancement in the program. The following job codes and titles are used for associates engaged in consultative selling:
FL3004 / FL3047 – Consultative Sales Associate
FL0801 / FL0802 - Consultative Sales Trainee (Used while associate is in initial training period for a commission job, prior to assignment to one of the below Commission job codes.)
FL2075 / FL2076 - Consultative Sales Associate
FL4075 / FL4076 / FL4200 - Customer Solutions Consultant
FL7075 / FL7076 / FL7200 - Customer Solutions Pro
FL8075 / FL8077 - Customer Solutions Expert
•Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions.
• Understands website navigation and proactively leverages technology in order to facilitate the customer experience.
•Completes required training in the expected timeframe and participates in ongoing learning opportunities.
•Maintains current knowledge of merchandise lines, product features, benefits and availability, and, if applicable, delivery, installation and/or service options, to respond to customer needs.
•Understands website navigation and store to web order processes and leverages these options for customer solutions when the product is not available in the store.
•Processes customer transactions in the Point of Sale system, including sales, returns, exchanges, etc. in accordance with authorized procedures.
•Fully optimizes credit and gift card opportunities.
•Meets or exceeds associate contribution/department productivity standards.
•Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, ring register, etc.).
•Maintains merchandise standards and Ready All Day standards within assigned departments, including replenishment and housekeeping for associates in all departments; ad set up and take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement, etc.
•Adheres to merchandise protection standards.
•Uses basic internet navigation to access and print information/reports.
•Performs other duties and projects as assigned.